Money Back Guarantee

Promise

We are so confident you will love your new outdoor living space; it comes with a moneyback guarantee.

To qualify for this guarantee, you must have:

  • Visited one of our showrooms prior to purchase – to have experienced one of our pergolas
  • Allowed us to survey your site
  • Signed off on your design prior to your order
  • Completed all site preparatory work as per the agreed design
  • Notified us in writing within 30 days of the installation that you want to call the guarantee.

 

Your moneyback refund will be the original purchase price less the installation and transport cost as detailed in your original invoice and our costs for dismantling and collection of your pergola.

Warranty 

We are committed to providing high-quality products and workmanship. All Brustor products come with a 5-year manufacturer’s warranty, and Somfy products include a 2-year manufacturer’s warranty. In addition, we offer a 1-year workmanship warranty that covers any issues related to the installation.

Please note, if access to faulty components is restricted by design or obstacles, additional costs to gain access may apply. For lean-to pergolas, while we use industry-standard sealing methods, complete watertightness between the pergola and masonry cannot be guaranteed due to material properties and construction features.